Last Updated: 28-Dec-2023

Welcome to the SAADI Nuts and Coffee FAQ page. Here, we address common questions to provide you with quick and informative answers. If you have any additional inquiries, feel free to reach out to our Customer Service team at +1 (343) 488-3133.

 

Ordering and Products

How can I place an order?

To place an order, simply browse our selection, add desired items to your cart, and proceed to checkout. Follow the prompts to provide delivery information and complete your purchase.

 

Can I modify or cancel my order?

Once an order is confirmed, modifications or cancellations may not be possible. Contact our Customer Service team immediately for assistance.

 

Are there any discounts or promotions available?

Stay updated on our latest promotions by subscribing to our newsletter or checking our website regularly. We may also offer exclusive discounts to our loyal customers.

 

Delivery Information

What are the delivery options?

We offer various delivery options, including standard and express delivery. Choose your preferred option during checkout.

 

How can I track my order?

After your order is dispatched, you will receive an email or SMS with tracking information. Use this information to monitor your delivery in real-time.

 

What if I’m not available during the delivery?

If you’re unavailable during delivery, the third-party service may follow specific procedures, such as leaving the package in a secure location or attempting redelivery.

 

Returns and Refunds

What is your return policy?

Please refer to our Refund Policy for detailed information on our return and refund process.

How do I initiate a return?

Contact our Customer Service team at online(@)saadi.ca with your order number and details to initiate a return.

 

Product Quality and Care

Are your products organic?

We strive to source high-quality ingredients. While not all products are certified organic, we prioritize quality and freshness in our selection.

How should I store my nuts and coffee?

Follow the storage instructions on the product packaging. Generally, store nuts in a cool, dry place, and coffee in an airtight container away from direct sunlight.

 

Contact Information

How can I reach Customer Service?

You can contact our Customer Service team at online(@)saadi.ca. We’re here to assist you with any questions or concerns.